Don't waste your time - Stay away!!
Absolutely RUBBISH service, I have been with the bank for few years but i only started using them as a primary bank recently and as long as you don't have to contact them it woks fine.
However, recenly I used their app and tried to make a payment to a friend in emergency and it confirmed that it went OK, but i only found out after two days from my friend that the payment wasn't received. This happened 2 times in a row so can't be an isolated one off incident.
Santanders customer service, fraud team all gave contradicting reasons why the transactions didnt go through.
I asked my other friends and they said the same thing that the bank is not at all reliable when you have to make emergency payments via their site or apps and their call centrea are not 24/7.
Don't trust the customer service they say something on the phone and something else comes by post when you raise a complain.
Their call centres are also not 24/7; as you would expect for someone who has a premium 123 current account where u pay a monyhly feee.
Don't waste your time - Stay away and bank with other reputable high street banks!!
Reviewed on: 23rd March 2019
