Disgusting service. My 19 year old had a policy with them March 2018, he had a car crash and they deemed the car a write off in November 2018 they paid him out. He tried to cancel the policy in Decemeber 2018 after being paid out, they have a recording of the call they told him they couldn’t as there was another driver involved and his claim wasn’t settled. Fair enough. Looked at my credit card statement this month April 2019 they have taken out a renewal for £3600 for a car they wrote off. We rang them thinking they would correct their mistake they said it was our mistake for not notifying them the car was written off and will charge is up to the date we rang them. Apparantly the underwriter does not commmunicate with the broker!! Well that’s bad practice we shouldn’t have to pay for!! We are being charged for insuring a car that we do not have and they should no. Steer clear pay the little bit extra and go to a reputable company.
Reviewed on: 2nd April 2019
