After purchasing car insurance from O2 Drive, all seemed fine,...until I missed 1 payment. I paid the £20 fine and resumed payments as normal, that is , until I changed my payment date. They took 2 payments from my account in one month and refused to refund me my money. They admitted they were at fault but still no refund. Bank wouldn't refund it as O2 Drive set it as a card payment instead of a DD. Absolutely furious that they left my account balance at £22 and knowingly advised me of incorrect information. Once my policy is done, I most certainly will not be returning and will warn anyone and everyone to avoid them as much as possible. The low Car insurance quotes are just a ruse to lure you in and take advantage.
Reviewed on: 13th April 2019
