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Name: Ngandani

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HSBC PREMIER Customer Service differ significantly between UK, Hong Kong and Indonesia

If you are an HSBC Premier customer in Indonesia, the customer treatment you received is very exclusive and special it really make you feel like VIP. In Hong Kong, the customer experience is good but not very exclusive and there are loads of customer occupying the Premier lounge. In UK, specifically Newcastle, Sunderland and Morpeth branch, where some branches have no Premier section, you are just one of the masses, sometimes ignored and have to wait forever for the staff’s attention. Reviewed on: 15th April 2019