DISHONEST, RIP OFF COMPANY!!
passed my test 1st august 2016 and took a policy out with them the same day. They came back cheapest on comparethemarket.com. when i did my quote on comparethemarket.com i added my farther as a SECOND driver on MY car. The total cost was around £118 a month after a deposit of almost £700. I clicked to prociede and my dad who has meen driving 25 years and done policies online for years checked i had done everything legally and correctly. He spent an hour going over everything tripple checking it and needed to make no changes. We clicked to take the policy out and paid what we needed to pay and boom my car was insured. They then sent a letter and email after the 14 days cancelation period saying i had apparantly put i had three years no claims?! I never did, not even for my dad. They wacked an extra almost £900 on top of the policy making monthly payments almost £200 per month! They took the next payment of almost £200 anyway even though i argued it was a fault still on their part as little did they know i screen shotted everything when we did the policy. They blamed comparethemarket for the error still but no return of the extra they took off me which i was relient for other bills which left my account overdrawn!
I then moved house and rung to change my address and they wacked an extra £1000 onto my monthly payments making them unafordable! I had no choice but to cancle my policy with immediate affect and sell my car due to also loosing my job through pregnancy! They calculated the cancelation fee to be £270 to which i agreed to pay. They told me they would contact me within 14 days to take payment but never did nor did they take payment even though it sat there for 9 weeks!!
I have now just had a phone call from a dept company chasing me for this money that i now dont have due to having a baby due in 12 weeks!
They also took over three weeks to fit the black box, gave me falce appointments to which i waited in for a total of 9 days for them to not turn up and tell me they had no appointments that day. Finally on the 10th day they came out first thing and fit the box.
Thes stress really is not what i need being heavily pregnant!!
and yes i am a young driver.
AVOID AVOID AVOID AVOID!!!!!!!!!!
Reviewed on: 28th December 2016
