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Name: Jon

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Great customer service

One of the few financial institutions that still value the small investor. Reviewed on: 22nd November 2016

Thirty years with the bank but the relationship is coming to an end.

The lack of staff in branches has gradually become a real issue. The customer service by phone has always been hit and miss but the knowledgable and friendly staff in the branch were always HSBC's saving grace. With a skeleton crew manning busy banks most customers are now given a quick 'hello' from stressed meeters-and-greeters before being waved towards internet-banking terminals. Fine if you're PC-savvy but unfortunately not everyone is. Reviewed on: 9th August 2015

More 'sensible' than the National Lottery for those who like a flutter but heaven help you if you need to change any details.

Of course Premium Bonds have their drawbacks, the low odds of winning prominent among them, but for people who enjoy the chance of winning big this NS&I product offers an opportunity that won't deprive them of their original capital investment. Basically, it's a bit of fun for spare cash. However, the fun element soon disappears if you need to change any of your contact details, your email address for example. The procedure is long and tortured... with no guarantee of a satisfactory outcome. In my case, after several attempts by phone and online to alter contact details it was necessary to withdraw my funds and close my account. Reviewed on: 9th August 2015