Please don`t fall into the trap cheapest is the best quote, lot`s of fee`s.
* Annoyingly rang six times in a row for renewal quote.
*Charged an admin fee to take out renewal quote over the phone of £20 plus another £40 extra in comparison to the online quote.
*The online quote was adjusted to the phone quote after the conversation ended.
*Rude,pushy customer service advisor and couldn`t understand what she was saying.
*Minor mistake on my document resulted in an extra (made up figure) of £91.89 plus a £50 admin fee.
*Waited 20mins for an advisor to answer, when they did they didn`t want to resolve any problems just take my money.
Why did I go with them?
I had a trouble free year with them the first time and they were still the best quote online.
Would I use them again?
No I wouldn`t. Every time you ring them the quotes go up and they charge £20 admin fee if you take out a phone quote. If you cancel your policy they charge so much fees that you might aswell just let the policy run. Also these are not a 24hr operation and when you call takes 20 mins for an answer.
YOU HAVE BEEN WARNED.
Reviewed on: 16th April 2019
