After upgrading my travelinsurance to ensure I was fully covered, I was left disappointed when my return flight ticket from Napal was cancelled by Jetairline and Flexplus would not cover the replacement ticket I bought. The first phone call I made regarding the claim was rejected and the reason given was because I had not chosen the “Travel distruption” option on my policy. After doing some research and looking into my policy, I called back and informed them to play the call I had originally made repeating “is this a comprehensive cover? And the person on the line saying yes”, the lady was very nice and told me, I am sorry we had many calls regarding Jetairline but we have recieved an email from head office to reject all claims regarding to fiancial difficulties of the airline, only claim acceptable would be weather related issues. When i asked where in the policy this was desrcibe, she was unable to respond. Having had two different reasons for not accepting my claim, I reseached the “Flexplus” policy online and on the first page of Nationwide it clearly says any cancellation up to £5000 is acceptable. The stress I have been through to one side, having had paid for a false insurance is even worst. DO NOT BUY THIS INSURANCE. I have a friend that been on the same trip and her claim was fully acceptable by halifax insurance.
Reviewed on: 23rd April 2019
