All I want to do is take out some money from my pension. Their website says "its easy to withdraw from your pension". Not its not. Having spoken to an advisor for 45 minutes I was then told I would have to speak to another advisor for an hour, possibly longer. The questions asked are far too personal. Their opening hours are 9am to 5pm Mon to Friday, not a lot of good if you work 8.30am to 5.30pm and only have 45 minutes for lunch when they make you wait 20 minutes before answering your call. Shocking customer service. They make it very complicated to remove your own money from your own pension and having read other on line reviews on Standard Life I wish I had gone elsewhere.
Reviewed on: 17th January 2017
