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Name: P Johnson

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Statement errors and useless responses from customer service

Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns. Took 8 weeks to get a response to a formal complaint and once again it did not address my concerns. I've taken up my complaint with the financial ombudsman service now. Reviewed on: 19th January 2017