On a family holiday in Sa Coma, Majorca when we had need to use our insurance cover for the first time ever. My wife had to go to the on-site medical centre after hurting her foot and was advised she had a probable fracture. She contacted Barclays and they explained the whole process and supplied a reference number. We were told that there was the 55 Euro excess to pay but then all other medical bills were sorted directly by Barclays - unlike many other insurers that only let you try to claim back later. By the time we got to the (excellent) private hospital in Alcudia, Barclays had contacted them and had everything arranged.
On our return my wife phoned up to go through all the receipts for taxis, wheelchair hire etc. and they assured us that all the money would be back in our account within a week.
We found it most telling that whenever a healthcare professional asked us who we were insured with, they always breathed a sigh of relief when we answered Barclays.
We were told of an incident a few years ago when a woman had a burst appendix but was not allowed treatment at the nearest (private) hospital as her insurance did not cover her and the hospital did not see it as an emergency! We were taken directly to a private hospital with no fuss at all and on both occasions we had to go we were dealt with very efficiently and hardly missed any 'holiday time'.
Reviewed on: 10th May 2019
