Always good customer service at my local branch, very friendly and helpful. Low charges and ideal for people with a lower income like myself. I find their online banking to be very secure and safe to use. I find their literature and online details clear and easy to understand.
Reviewed on: 13th January 2019
Overall I'm very impressed with my local Bank TSB. I've been with them since I opened my first account aged 12 (over 25 years now). They know me by name and my family when I visit the branch, take the time to ask how I am and if there is anything I need specifically. I recently had an issue transferring money online (the isue being they were trying to protect my account online and wanted to make sure I was the correct account holder). I went down to my local branch and it was dealt with immediately, efficiently and quickly. They also sent a security number via First Class post so that I could do telephone banking with ease. TSB are highly professional, well organised and competent. I feel a valued customer and will continue to bank with them.
Reviewed on: 1st February 2017
