My recent experience I haven't had a problem but I went in to set up an ongoing payment for my credit card. They sorted it out or so I thought. Unknown to me my payment had come out then was credited back into my account which meant my credit card didn't get payment & charged me a late fee I wasn't very happy but the next day I went in & spoke to someone at the desk they were very apologetic & after chatting to them they decided to give me the late fee amount back & a further £25 for the mix up which was the mistake of the first person putting the wrong details in. Although I wasn't very happy it did make me happier about customer service.
Reviewed on: 3rd February 2017
