I lost some Jewellery on my return journey home.
They are refusing to honour my claim as I did not get a report from travel company or airline. I contacted the airport on arrival home but no response received from them. The timeframe has since expired and virgin take exactly 7 days to respond to any emails which further invalidates the claim.
They are saying I had every opportunity to get a police report despite the fact I was already back in the UK. How is this possible.
Why did call handler not advise me of that ?
They use every excuse in the book not to pay out.
I chose virgin based on their name within the industry thinking I was paying my premium in good faith not it appears they are cowboys and will look for any opportunity to refuse you’re claim.
If I knew where I lost the items they would not be lost would they.
I can’t contact the taxi company as I have no idea who they were.
Airport have been contacted but no response after 2 weeks.
I have never experienced any issues with any insurance company before.
I have lost £1200 worth of Jewellery which I cannot afford to replace .
I will be taking my complaint to the Financial Ombudsman Service as they are using every possible excuse not to pay out and asking for reports that were not possible to obtain.
PLEASE DO NOT WASTE YOU'RE MONEY ON THIS INSURANCE THEY ARE COWBOYS.
Reviewed on: 11th June 2019
