The unprofessional
The unprofessional, unpleasant customer service person, talking very fast and with great ignorance in her voice. They sent me an email with the approval of the loan asking for a phone call to provide details, when I did so an unpleasant woman speaks to me asking loads of unexpected details ( I felt like talking to Judge). When I was talking to her and told her I would like to pay off my credit card They already decided to not lend me money, so at the same moment, I received an email saying: I am sorry we are not able to help! , while before everything was apparently approved! She obviously did not have the courage to say it over the phone. When I finished the conversation and seen the email I wanted to ring back and ask why she did not say it...they blocked my call!
Does not cost much to be polite and honest when talking to the customer. Also, not well-trained advisers can usually judge to fast, as I have money to pay I was just looking for a solution to pay less interest. I feel like being used to give my details away, been promised and then just turn down. One negative message may not let people change their mind but may show there is a bit of concern.
Reviewed on: 14th June 2019
