Very happy with my lloyds saving account, easy to access and move monies around via the lloyds app. Only downside is the low interest rates currently.
Reviewed on: 30th August 2016
Lloyds Credit Card customer service team were brilliant when I rang the other morning. They could see what my concern was and then the representative , although couldn't help me himself, went through to another department to find out for me what the charge was. He came back and explained it in full to me as well as providing next steps. Really helpful and I would recommend.
Reviewed on: 28th March 2016
I decided to take HSBC up on their switching offer, however it was a painful process from start to finish. Very little communication, when I rang up to find out where my bank card was - I was told that one was never ordered. This was for my current account, not sure how I was meant to use it without a card? Telephone banking was a slow process, on hold for up to half hour at a time before getting through to a representative that didn't seem to understand the offer. Overall, although the switch went through, I have not been impressed with HSBC's service.
Reviewed on: 28th March 2016
Lloyds have been very helpful in solving a problem with my lloyds credit card. I had overpaid leaving a large credit on the credit card. I rang Lloyds and within a couple of minutes I was through to a member of the team who solved the issue within seconds. They re credited my current account with the overspend immediately and without any fees. This was brilliant customer service
Reviewed on: 26th August 2015
