I've been baking with HSBC for over 8 years, and have had a great relationship with them, until applying for a mortgage online. The process was extremely fast and I thought this was a good sign, until they made a decision on my application in 3 days and declined my application on my credit score, which is rated as very good by both Experian and Equifax. I'm lost for words with HSBC as they are clearly incapable of accepting applicants that don't meet their stringent criteria, of which I have asked HSBC to clarify on how I can apply again in the future with better Hope's, and they simply replied with "we cannot share this information and it is commercially sensitive". HSBC don't take into consideration loyal customers and I will certainly stop banking with them until the foreseeable future, really is their loss.
Reviewed on: 18th June 2019
