I phoned Kaput over 36 hours ago to try to get my washing machine fixed. It has taken me till now to find out they will not do this. I phoned approximately every two hours. I was given a phone number that is unconnected with Kaput by John in Customer Services. I left my contact details approximately 8 times. In that time I received just one call back. The reason they have given for refusing my claim is because I occssionally rent rooms out through Air bnb or Booking.com and so my property is deemed a commercial property :
"Any claim where you use the Equipment for a non-domestic purpose or in a commercial environment..." (page 5 (f))
So, washing sheets is not considered 'domestic' and my home is considered a 'commercial environment'. All very convenient for Kaput, who said I could not cancel my cover as I was tied in to it legally. I know when I was renting my whole house out in the past I used Kaput and received excellent support. My house rental was not considered 'commercial' but my room rental is??? This company has gone down hill. It is corrupt and very unprofessionally managed. Indeed, whichever option you press when you phone, the same person answers. So, if you rent rooms out or rent a property then you cannot claim on Kaput insurance. If you do and they accept it please let me know so I can sue them! In exasperation (07427722199)
Reviewed on: 25th June 2019
