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Name: Roger Black

Most Recent Reviews (2/2)

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Very easy to deal with regarding savings

Opened a Windfall Bond - very straightforward and simple to navigate through the application. Prompt service as well on completion of process. If I can do it, anyone can! Reviewed on: 27th September 2020

Shambles

Have now tried twice to open a fixed rate bond with different email addresses. No luck. Contacted bank twice on their chat line. Hopeless. Looked back at the number of adverse reviews - there are many. Someone in authority should take a hard look at their customer service. Not for me now. Don't trust them. Reviewed on: 4th March 2017

Reply from Hey Roger, thanks for taking the time to leave a review. I'm really sorry to hear you've not had a good experience with our app or customer service, we are still a new bank and take all customer feedback on board as we continue to develop our app. It would be great if we could speak with you to see if there is anything we can do to help, please give us a call on 0333 399 0050 and we can discuss the issues you've had. Response date: 22nd March 2017