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Name: Lucy kite

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An unethical & immoral company that has caused suffering to animals

I've banked with Lloyds for 25 years so I'm in a position to inform people what they are getting involved with if they choose to bank with Lloyds... They were good at first but have rapidly gone down hill over the years whereby I would describe them as unethical, immoral and they have no interest in providing a service, they're just interested in getting your money and as much of it as they possibly can. I could go on but let me point out 3 of the most important points/ experiences I've had with these people and make up your own mind... 1. They allowed fraud to be committed on my account whereby £1600 of charity money went to a TSB account (their sister company) yet Action Fraud say they couldn't do anything because they could not get the details of the receiving bank. This is because Lloyds would not help. They neither refunded and did not respond to a written complaint. They obviously do not care about the suffering that has been caused to abused animals as a result of this money going missing 2. They left me stranded abroad and would not help even though it was their mistake they stopped my account. I had to use my return ticket to fly back and sort the problem out because they left me with literally zero money. They offered me £50 compensation. Again, they couldn't care less. 3. They hard sell and I opened a new account elsewhere so I could bank in peace. One of their employees who was trying to sell me insurance took me into a room and gave me the story of how her niece died of cancer and that yes, cancer does affect people my age to get me to buy the policy! There is a distinct difference between the working practices of Lloyds and my main bank First Direct. Just the way Lloyds manage bank accounts and your transactions is all tailored to cream as much money from you as possible. First Direct do not do this. Today myself and two business friends have closed our accounts because of this and as a result lloyds have lost £500k between us and I will continue to inform people what Lloyds has done. Don't make the mistake banking with Lloyds. Reviewed on: 5th March 2017