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Name: David Sweetman

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Most Recent Reviews (2/2)

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Minus 5 Stars incompetent and a wast of a month

1
1. Wednesday 26/6. Start application online, the business section of internet banking screen stated no connection. I started the application over the phone and it just too much information to digest in phone call. I did not understand the my wife's significance in starting the application , what I do recall is 2 forms of ID for her. I thought at that point the application had started 2. Friday 28/6 I got an email stating the application was delayed so I called Llyods and was in queue for over 20 minutes as the robot kept putting me club Llyods. When I got through about 4 50pm I got sent a pin via phone to open the account and the I saw the screen "Ooops a problem our side" 3. Saturday 29/6 I got to Llyods bank they cannot do anything for phone applications and it takes 2 weeks to cancel, you couldn't make this up if you tried but it get worse 4. Thursday 4/I called Llyods and then they asked for another ID for my wife and then told it takes longer for business account to open foreign share holder, which was not mentioned in the first phone call 5 .Monday 8/July, Called Llyods they asked for another ID for my wife , sheepishly for the by the advisory . 200 quid on notary's bearing in mind this has to come from Thailand I submitted the 4th ID 11/July 6 Monday 15/July asked for Lawyers website or screen shot of lawyer website 7 Thursday 18/ July asked for link to lawyers website which was on the screenshot I sent 8 . Monday 11/July told link would not work told them a screenshot 2 weeks ago cancelled application Reviewed on: 25th July 2019

2 Business banking website failures in 3 days during application

1
Starting the application the business section had no connection. Too much to digest over the phone 2 days later a delay to the application flag came up . I said quite clearly to the robot on the other end of the phone "Business banking" and was put through to a club Llyods . Eventually I got to an advisory. I asked for and pin sent to my phone and when I put it typed into the the box and the site was down . A wasted 3 days of an application now I will miss the pay cycles and I wont get for another 4 weeks, Useless and unprofessional steer clear. I will be closing both Llyods accounts Reviewed on: 6th July 2019