Horrible experience with Customer Services trying to help my elderly Father cancel his home insurance. I was sitting with my Dad helping him understand the questions he was asked - he is 81 has just come out of hospital and is hard of hearing. It's fair to say that finances aren't his strong point! He went on the phone and managed to answer security questions Policy Number, DOB, Postcode, Full name and who else was named on the policy but didn't know when the expiry date was. I pointed it out on the form and told him and Melisha said she could no longer help him as I had 'given him the answers'. This had nothing to do with security and everything to do with stopping my Dad cancel a policy that was costing 3 times the usual cost of insurance. It should be easy to cancel a policy. There is clearly no possible financial gain for me in helping him, I'm not transferring millions from a bank account. Steer clear of them and make sure your elderly relatives aren't paying through the nose.
Reviewed on: 6th August 2019
