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Name: Michael Taylor

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Don't use this company if you might change cars mid policy. Rip off!

Don't use this company if you might change your car mid policy. I have insured my car with Hastings Direct for 7 months. Unfortunately I sold my car and have ordered another one. The new car cannot be delivered until mid May. When I contacted Hastings They insisted that the policy had to be cancelled and it would cost £45. The refund for the unused part of the policy should have come to close to 5/12 of the premium minus £45. I calculated just over £80; they gave me just over £66. Every time I have changed my car the insurance company simply stopped the policy, accounted for the unused part and, when I got the new car gave me a quote for the remaining months. This is the first time I have been charged £45 for a company employee to press a few buttons. Don't use this company if you intend to change your car in the middle of a policy. Other people have been charged less! My costs: approx £65 Never had this poor service before and I have changed cars many times over the years. Reviewed on: 6th April 2017