We have several joint accounts with the Barclays Bank and due to our disability we also have online banking account which was working reasonably well until they introduces step- 2 which seemed to be giving feeling of added security
Since beginning of March my contactless card stop working at any stores and left us in embarrassing situation and had to go without purchase my partner’s debit card was not renewed after they issued PINsentry as it was proving difficult to use payment machines having to type the pin numbers this prevented my partner windrowing money or making all purchase.. Also prevented access on online banking (PINsentry is of no use without a card)
My online account failed to recognise my details, my surname, my bank account numbers, passcode even renewed one, verification code SMS on my mobile to confirm my log in, and now they have blocked my account where we get our pension money which we cannot windrow or transfer to any other account or do online shopping
We rang the numbers given on chat line three times and E-mail complains 0345 7345 345 and 0345 600 2323
Waited on phone more than 1:45 min and then getting cut off
e-mail and chat line were advisers were from call centres and all they could say was ring and thy did not have access to our account details, but they could have forwarded our complains and problems with account to someone in UK to address as they had our contact details account number, our mobile numbers and our home address.
Covid-19 excuse does not help those who are 70 plus and on lockdown and have family member on Shielding order
Reviewed on: 17th May 2020
Covered2go web site is easiest for the novice to search for the right cover at very competitive premium, all the documents can be received by e-mail which is very useful when you need them at any where with internet access
Reviewed on: 8th August 2019
