I am unfortunately a mortgage customer of Kent Reliance - fortunately my fix term ends soon - I cannot wait to move away from them.
Service from the start has been at best appalling - they make life so difficult and stressful. Changing the payment date of the DD you can only do it for certain dates in the moth which don't include the end or the start of the month when most people get paid - WHY?? I have just received a letter telling me that the fixed term is ending and to log onto their online portal to look at other offers input the 8 digit number on the letter - their portal only accepts 7 digits - You couldn't make this up.
Chose one of their DEALS and you only have to pay 0.25% of your existing mortgage balance for the privilege....the list goes on and on, all negatively.
If you are choosing a mortgage provider irrespective of your situation - avoid Kent Reliance like the Plague
Reviewed on: 16th August 2019
