Their custom services requests are forwarded to LMS - their subsidary to deal with mortgages. Never waited less than 30 minutes to in a queue to speak to somebody. At the end the person was very polite, but absolutely unhelpful.
The only way to move things forward was to raise a complaint. Even with a complaint the provided service was very poor.
Their comunication with the solicitors appointed by them was close to being funny. Mistakes were made at the every stage of the process, costing quite a lot to the customer.
Reviewed on: 12th April 2017
