I applied for a loan 1/8/19 to pay off my car. It's taken them 22 days to tell me I was unsuccessful even though I have a good credit rating. I did the pre application which said 90% chance of acceptance. So I sent all my details off bank statement and passport took them 4 days to day they they needed them in colour. So I sent them again then another 4 days to say the bank statement needs to be in pdf. None of this information was on the website or any emails I received constantly messing around from start to finish only to be told I was unsuccessful. Constant phone calls back and forth the staff were rude and just kept repeating the script they were reading from. Absolutely disgusting service. I then made a complaint to which I have had no reply. So if your looking for a loan go to your bank these are a joke. 22 days to get a decision is not acceptable.
Reviewed on: 22nd August 2019
