I wanted to arrange a quick small loan, whilst I was away from home. They sent me a letter asking or bank statements, no email comms to tell me this. When I phoned them the customer services could not tell me what was in the letter. When I returned home they were asking for original bank statements, I bank online and do not have statements. I printed out the issued pdf statements I have and a week later these are returned as non original / certified. I have never had this before from previous loans, bank clearly not set up for either internet comms or proper credit tracking.
I have good credit and have now arranged loan with M&S which took approx 10 mins to fill in forms and have had a confirmation email, better rate too now I've had to wait for 3 weeks. Would not use Ikano again and advise others not too unless you want a lot of hassle.
Reviewed on: 21st April 2017
