42 hours to intervene. Tell you it’s £100 excess per claim, but then split the claim into accom, flights, hospital expenses etc, etc. Then it’s £100 per person, per ‘split claim’. Very misleading. My 4 year old had a ruptured appendix. They would not agree to help until his gp had forwarded his medical records even though appendix is not associated with any medical conditions. Insisted this was in English even though the person on the phone at virgin was Spanish and it’s underwritten by a Spanish company MAPFRE. Would only arrange accom in 2 day blocks even though he was in intensive care for another 9 days. Didn’t forward reservation to hotel so had to try sort this out at 22:30 after being in the hospital 14 hours. Every time I phoned only interested if the EHIC card was there even though I said from the start it was taken care of. Saying I could claim for taxis to the hospital from the accom to the hospital, then saying they wouldn’t pay out for travel as I’d used a bus which was far cheaper. Currently waited 6 weeks and still haven’t been paid. No paediatric cover on Ibiza. Son emergency helicopter to Majorca for op but told I had to pay my own flight there. No sleep for 36 hrs at this point then wouldn’t help sort somewhere to sleep. Absolute cowboy outfit. DO NOT purchase their travel insurance
Reviewed on: 3rd October 2019
