tried to access my account but had to re register which I did tried next day using new passwords etc and was blocked as put wrong details in 3 times rang them as instructed waited 47 minutes and was helped to reset them ok good next day same thing happened so rang again waited 49 minutes and said I wanted to cancel my account as I was disgusted with all of it was told by agent that I was not the only one complaining so I cancelled my account and was told to ring back in 10 days to see if balance had been cleared told them I would not ring and wait over 40 minutes to be told yes your account ic cleared still waiting for the letter they said would be in the post checked with bank they had the money the next day they also screwed up my car insurance sold it off to someone else did not tell me so John Lewis been with you for years not any more cannot and will not trust you again
Reviewed on: 4th October 2019
