I have held a tsb account for 50 years and after recently filling out a credit card dispute for Thomas Cook flights I then phoned after receiving no response. I have never come across such a deliberately obstructive robotic answering stream of messages. In the end an operater I formed me that my claim had been overlooked and I should have received a credit on my Bill. A complete disregard for customers and the frustration that you experience when tryi g to direct a complaint
Reviewed on: 7th October 2019
