LV are the worst insurance company I have ever dealt with a star is too much. On Oct 4th 2019 I was hit at high speed by a drunk driver who was also insured by LV. My injuries are all over and I am recovering, I have spent over 20 hours, spoken to at least 10 different people to be in a stalemate.
The other driver has admitted liability, I was told this perhaps by an honest niave Marty Barrett, then three days later LV deny the call took place, they have told me the police informed LV of the accident, the police have stated twice they have not, LV state that no liability had been admitted.
The legal cover I have is useless not one piece of advice or help, in fact the man I have been dealing with is not even a qualified solicitor, although he likes to think he is.
My car is a right off and I have been offered £900 under market value, in fact the car they compared my car to had 50k difference in mileage and was a private seller.
The whole experience has been vile, rude staff and noone has a clue what is going on, a stalling tactic as they know they will have to pay out. I am a completely innocent party who has not only been attacked by a drunk driver, his and my insurer LV are also attacking me, just terrible. I am now so depressed by their behaviour with no future. My life has been turned upside down, I have no home, no job as a result of a drunk driver, LV have not assisted in these matters in any way. On the 16th Oct I was suppose to start my new life in Jersey, new home, new job. I have been instructed by LV's legal that I must not leave England pending investigation, it is cleancut, I was hit by a drunk driver.
No offer of medical in Jersey, the physio they offer are all booked and they only deal with one company in the UK.
They will not give any advice or help in anyway.
Steer clear of this most awful insurance company
Reviewed on: 15th October 2019
