The Truth about this Bank
As a huge fan of Virgin i opened an account and savings account.
i have been a customer for over 2 years. no problems at all until now.
I got an offer from credit cards to do a money transfer and i did so sending my available money to my current account.
Then i find out they have blocked my account and i have NO ACCESS TO MY MONEY, its been 24 hours and they have not given me any information and how long it will take. apparently they are doing a review.
They also dont tell you how long this will last ,
SO BEWARE, THIS BANK WILL FREEZE YOUR ACCOUNT IF YOU TRANSFER CREDIT CARD MONEY TRANSFERS INTO IT.
POOR CUSTOMER relations from the Branch Upwards.
I have now launched a complaint and will see it through to the Banking Ombudsman once I have waited for the required period of two weeks.
I will also be looking for an alternative bank once my saga is over.
what dont they do :-
1-TCF - treating customers fairly - does not exist
2- Customer - The simply dont care - no matter how much you want to help them do the review.
3- Loyalty- None to you no matter how long you have been a customer
Virgin Brand you have today LOST a customer not only for Banking but also any other service you provide, i will never return to use your services ever again -
YOUR TREATMENT OF CUSTOMERS IS SIMPLY NOT GOOD ENOUGH.
Reviewed on: 22nd October 2019
