Been with these (ACORN) for well over a year, first impressions were good no issues, i held a motor-trade policy with them, they knew i had multiple disabilities including being autistic, having a recent stroke and type 1 diabetic, the didn't explain things clear to me, constantly asked me for paperwork which was provided to them, everything they wanted they were issued with.
They sent me a letter of cancellation out due to a vehicle not being removed from their MID within 24 hrs of selling it (most other insurers advise of up to 14 days). I explained i had simply forgotten and that its normal behaviour of a human (Human error) they didn't want to know, i made a written complaint to them after seeking legal advice and they said my insurance would stay active until they complaint was dealt with, shortly after i received an email stating my insurance policy would be cancelled 3 days from the date of the email (which was actually 2 days of receiving the email) i called them and they had said that HAVEN had sent me a reply and cancellation via email themselves however this was in an unreadable attachment which i sent screen shits of, they also said HAVEN had posted me a letter which while i was on the phone, had come through the letter box (14th Nov) dated 8th NOV saying my insurance would be cancelled at 00:00 on the 15th of Nov essentially only giving me a few hours to arrange other insurance to cover me, they wouldn't help at all, told me to go elsewhere and it was the end of our relationship..... this place is a joke and feel they did not treat my disability seriously and did not take my disabilities into consideration whilst doing what they did.
Reviewed on: 14th November 2019
