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Name: Matt

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Setting up savings account

I found it really easy to set up the savings account online. The only snag was that when I transferred some money into the account it didn't appear for a few days, leading to a bit of a panic! I followed the instructions on the website, but when I looks at FAQs they contradicted the instructions. However with one quick and easy phone call everything was resolved, so no harm done and I'm a happy customer. Reviewed on: 15th November 2019

Reply from Hi Matt, thanks for taking the time to leave feedback. Sorry for the panic! We will ensure we review the FAQs and instructions, thank you for letting us know and we are glad all is resolved. Response date: 18th November 2019