Write a review

Member Profile

Name: Ash Chandler

Most Recent Reviews (1/1)

View All

Way too pushy on aftersales for extra services

On the day my insurance policy renewed I received a phone call from Brightside Addons. The man started trying to sell me legal cover straight away. I stated I was at work and too busy to talk and asked for a call back at 2pm the following day. I was busy at work the following day but was called by Brightside multiple times that day and the day following that one also. Very pushy to call multiple times on a daily basis. I would have entertained a conversation but decided against discussing after that level of pushy behaviour. Reviewed on: 28th April 2017

Reply from Good Afternoon Ash, Thank you for taking the time to provide us with feedback, it is greatly appreciated. I am sorry that you felt the Agent was pushy, this is not the level of service we expect our customers to receive. I can confirm that this has been fed back to the Agent and the relevant team as a training issue. We do value your comments and will bare this in mind going forward. Kind Regards, Emily Response date: 8th May 2017