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Name: Georg

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Really bad customer service

Payments are often frozen and fund held for "security reasons" even though they are well bellow the account limit. Any inquiry and customer service takes days to reply. Apparently all their employed are busy replying to negative social media reviews. Disregarding their customers troubles. Reviewed on: 19th November 2019

Reply from Hi Georg - we're really sorry to hear you've been having issues with your account! As subject to FCA regulations, we sometimes do need to make sure we comply with all of them, please feel free to find out more in our terms at monese.com/terms and of course to reach out to our support if you have any questions! Response date: 5th December 2019