I initially had a new build mortgage with the Hanley after every other source of funding refused to finance my project. Lana was so professional from the start but she also explained all of the process to me from the beginning to the end. Without the Hanley Economic Building Society I would never have finished my project which is now the best looking house in our street and something that I am very proud of achieving. After my project was finished, the pandemic started and I was concerned that I may lose my project build and also my first property. In stepped the Hanley again and allowed me to refinance to an interest only mortgage which took away all of the worries that I had. All of the staff that I dealt with there were absolutely brilliant and so helpful. I can definitely say that they all went above & beyond their remit to help me. I still occasionally chat to Lana now just to let her know about life in general and she is always a pleasure to speak to. If any of the other building societies or banks happen to read this review, then please take a leaf out of the Hanley Economic Building Society's book and get your staff to behave like theirs! They are all a credit to their employer.
Reviewed on: 6th April 2021
I tried different mortgage advisors to arrange a self build mortgage and each of them were unable to help. I eventually found the Hanley Economic Building Society myself and I was expecting the same answer that I had from all the other lenders that I had spoken to. From my first telephone call with them, they gave me confidence that they were going to be able to help me and they did. The staff have all gone above and beyond to help me and I even call them now just to see how they are and to have a chat. I have never experienced this sort of customer service from a bank or building society. The whole mortgage team, underwriting team and all that were involved with my application deserve a medal for their help.
Reviewed on: 21st November 2019
