These nasty evil bastards would not leave me in peace. Constant bombardment of marketing material. I asked them to stop under GDPR rules, but these disrespectful shits told me that an advert for their banking app was 'essential product information' - essentially lying to get around the law. They are not cooperative in any way. The only way I could get anything done was to write dozens of letters asking the same thing over and over and over again to the point where I threatened legal acton if they didn't perform a simple task like change of address. In the end the only way I could get them to stop was to close all of my accounts - even this took FOUR MONTHS!!! If you have a credit card, try finding out how much interest you pay each month - this is extremely difficult information to find - they deliberately hide it in the hope you don't notice. This is not 'cooperative' it's irresponsible at best and downright manipulative and nasty at worst! If this is good business practice in 2019 then I want none of it. Then they have the effrontery to tell me they have spent £17MILLION on their online banking - which as far as I can see is a new login screen with the same outdated pile of crap code on the back end that is at least 15 years old. £17MILLION for a facelift - utterly disgusting while there are people starving on the streets! Absolutely the worst banking service in the history of mankind. They should be banned from ever providing any financial services. 100% NASTY!!
I moved to TRIODOS - the difference is night and day! If you think cooperative are good it's only because you have no better experience to compare it to, make the switch and see what you have been missing out on!
Reviewed on: 14th December 2019
I banked with the Cooperative for many years, they were fine, but they became abusive and recalcitrant to the point where I closed all my accounts because they would not leave me in peace. This was the only way I could get them to stop the relentless bombardment of marketing material in violation of GDPR, even when I expressly told them that it was unwanted and disturbing they just laughed at me - absolutely no respect or consideration whatsoever. Triodos have been the complete opposite, banking needs met, periodical newsletter, and important announcements via email. Never to the point of being abusive or annoying. Service provided, monthly fee paid - job done! Triodos are the new coop, but 1000% more ethical than the coop ever were and they are more transparent. The cooperative are now called uncooperative as far as I am concerned. I know I am not alone. Switch to Triodos now - you won't regret it!
Reviewed on: 14th December 2019
