I was asked to go through a customer info review. The most stressful thing I've done all year. Their information on the signatories hadn't been updated, despite submitting change of name forms, marriage certs and a death cert etc. Because their info was incorrect I could not talk to advisors as I could not provide up to date info. I was told wrong information by online chat advisors, told the account would be closed with little notice. The account had been a free of charge community account for 20 + years, then without warning it became a fee paying business account. Unable to talk to anybody again because they still don't hold the correct info. Branches didn't want to know. Absolute shambles. Now going through switching service to new bank which will ptibably fail because HSBC haven't updates. Rude and unhelpful on the very rare occasion that I have got through. Shocking.
Reviewed on: 15th January 2022
I switched to the Triodos account primarily because of their ethical
and transparent investment policies. I was delighted to find that this extended to their customer services. I have had dealings with other bigger banks this year, and have had some stressful times trying to get through to them. The Triodos are just so much better in every respect.
Reviewed on: 15th January 2022
Truly ethical both in policies and in customer relations
5
The Triodos are the only financial institution that I get get excited about for positive reasons! They are the only bank that I trust to use my money in a way that matches my personal beliefs. Every aspect of their operation is carried out thoughtfully, with sustainability, transparency and accountability at the heart of what they do. This extends to their interactions with their customers - I always feel valued. If they say they will do something, they do! I was so pleased when they introduced their current account - I think of it as a little beam of light in a very dark world.
Reviewed on: 14th December 2019
