My father was involved in an accident. The day after the accident we gave SAGA all the information they needed and Saga arranged for the car to be collected the next day, which it was. Monday came and my dad's curiosity car turned up, but the garage that was going to repaired said they hadn't got the car - alarm bells were ringing by this point. A tow truck had come to collect the car on Friday the day after the accident and I'd handed them the key because it was expected. Forty minutes passed and despite being told by SAGA they hadn't arranged or authorised the garage for the vehicle to be collected they confirmed it had been collected and was with a completely different garage. My dad was stressing and I was stressing as well. Completely useless, I won't be using them when I get to that age and my dad will be using something else after this episode.
Reviewed on: 17th December 2019
