Smart Money People Logo

Member Profile

Name: Tracy Reeve Lawrence

About you (What is this?)

Most Recent Reviews (1/1)

View All 

Santander could touch your level of service .

5
Having been a Santander customer for 28 yrs and never missed a mortgage payment I thought it would be a dead cert for getting a mortgage on our new property -They were dreadful- down grading our mortgage 3x and excessive demands for self employed expenses . We instructed another mortgage advisor who went with Newbury -within 24 hours our mortgage was accepted and underwritten by a human being with common sense . Thanks to Newbury and their traditional values of customer service we were able to move . Reviewed on: 23rd December 2019
Tracy Reeve Lawrence's avatar
Tracy Reeve Lawrence
Reply from Dear Tracy, thank you for taking the time to leave us feedback. We're delighted to hear your experience with us was a positive one! Congratulations on your move and we hope you enjoy your new home! Response date: 24th December 2019