Applied for an account online, completed all financial information, then they asked for ID, so as I was busy didn't complete that section for a while and I got text messages and emails over and over and over, that you are unable to reply to(as I did try)(noreply) until they said unless I send the ID they will end the application, strange way of getting new business to threaten customers. So my wife and I sent in the ID before the deadline and then they decline to give us an account as we didn't meet the criteria. What a load of rubbish, if we didn't meet the criteria they knew that before they got our ID. Will never use Natwest or RBS now for business or personal banking. Been with Santander for 20 years but thought it was worth checking the market in case other banks offered more, turns out it was a mistake to try Natwest. Avoid , as if they push and treat potential customer this badly imagine what they would have been like if I had become a customer. Dodged a Bullet. Ps. This is not because of anything financial as my credit score is top notch, so they have some weird criteria , perhaps they weren't going to be able to rip me off so didn't want my custom.
Reviewed on: 23rd December 2019
