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Name: Tim

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Saved money by renewing my car insurance with Brightside but did not get no claims protection which was clearly advertised on comparethemarket.com that it was included.

Overall I found the website easy to navigate and was pleased I saved money by renewing my car insurance with Brightside. However i felt somewhat mislead and a little cheated by your quote on Comparethemarket. com that clearly stated No Claims Protection was Encluded but actually it was not! Brightside, please check the details for my quote and correct the details of what is included with the policy. Not receiving the No Claims Protection has soured my experience and it puts a question mark on trust Reviewed on: 5th May 2017

Reply from Good Afternoon Tim, Thank you for taking the time to provide us with feedback, it is greatly appreciated. I am sorry to hear of the circumstances relating to your policy and can see you have recently been in touch with our Customer Service Team who are currently looking into this issue for you. As soon as we have a response from Compare The Market regarding the quote you made online we will be in touch. Kind Regards, Emily Response date: 8th May 2017