Appalling customer service, my account frozen for no apparent reason, no time frame given. Seriously affecting not only the business but peoples lives, we have lost customers which means lost revenue, unable to pay anyone therefore personal payments affected. No contact number to speak to relevant department. No head office address as the one published is incorrect according to their ex landlord. Never in my life have i come across a more unprofessional organisation. They are not a bank although they masquerade as one (i should have read the reviews before i opened the account). Reading other peoples reviews it appears peoples money is going missing and i doubt i will ever see the money you have in my account. After answering all of their questions even the one asking to verify my own name on a transaction surely anyone with half a brain would realise i was the account holder as its in my name. I will be speaking to the banking ombudsman, Trading standards and the FCA as i am not the only person being persecuted by this company. Something needs to be done about this company they should not be trading as everything appears to be smoke and mirrors, do yourself a favour and bank elsewhere banking with these charlatans will only cause you suffering, loss of revenue and angry staff as you cant pay their wages. 1 star is too good for them they should have a rating of minus 10.
Reviewed on: 14th January 2020
