I have been a loyal customer of First Direct for 32 years. They are an excellent telephone bank (although sometimes it takes ages to get through) but they have not kept up with the times and the move to digital banking.
Although they have an app it is not customer focussed, very clunky and not friendly to use.
Their customer service is excellent and you always get a helpful friendly person to speak to but when I telephoned to set up a standing order recently and was pushed in the direction to do it myself on the app and would I like help I realised that it was time to move on.
For anyone else that recognised the change then look at Starling Bank. They are leading the way with digital banking in the manner that First Direct did with telephone banking 30 years ago.
Reviewed on: 24th January 2020
Absolutely delighted with what the app based Starling Bank does - for the first time I have understood what “user friendly app” really means
Reviewed on: 24th January 2020
