First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made.
I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture.
After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers.
Reviewed on: 4th September 2020
Have been with NatWest since I was 16, so quite a while! Have always solved any problems I’ve had. Recently wanted to set up 2 junior Isa’s for my children, was very disappointed to find that natwest only offer a stocks and shares junior ISA and not a cash one. Had to outsource to another company as I didn’t want to gamble with my children’s future money
Reviewed on: 26th January 2020
