There was a time when I was thinking I'd switch banks, but lately Barclays have stepped up their game. I feel much more in control of my finances, the app enables me to do so many things without jumping onto a computer, and their fraud prevention processes are truly outstanding. I even had experience of a problem with a duplicated physical store transaction, which held funds for a considerable amount of time. After raising an issue someone called me really quickly, followed up with emails and further calls, and the matter was resolved in empathically professionally manner I was not actually expecting. Things inevitably go wrong on occasion and they absolutely seek to resolve them. Needless to say I'm no longer considering switching.
Reviewed on: 31st January 2020
