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Name: Frustrated longtime JL customer

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John Lewis partnership card logincard multiple failure

3 failed attempts to log in with replacement card for lost John Lewis partnership credit card. So called customer services and asked to change pin. Did so but still unable to log in so same person asked me to change memorable word too. Did but still no success. So frustrating, so left it for 2 days. Tried again today no success. Called customer services for 2nd time and told, 'ah we haven't deactivated your old lost card, will be okay now'. Tried again but again no success in logging in. Called CS 3rd time and this time advised now need to include symbol alongside capital letter and numeral in password (apparently a new requirement since my old card). Went through change password procedure yet again but still unable to log in. Life's too short. Replacement John Lewis credit card now cut in half and wjll take out a card with a different provider who hopefully knows what they are doing. Reviewed on: 12th February 2020