Verified Member's reviews - Smart Money People

Fantastic service

5

My experience with Hanley economic has been wonderful, purchasing a home can be very stressful but Hanley we’re amazing from our mortgage advisor to the underwriter. Would highly recommend Reviewed on: 5th August 2021

Great advice and support

5

Mark, my adviser was really helpful and guided me through the application process with ease and professionalism. This was a bit of a complicated application, and the underwriting team, particularly Danielle, were efficient and very helpful, ensuring that I was on track with everything. So thank you to all the team. Reviewed on: 24th June 2021

Mortgage offer

5

Thank you! Brilliant work and quick responses! Reviewed on: 17th December 2020

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

5

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously by a real person, not a machine. Emails have always been acknowledged the same day. The two people who have been my contacts have been unfailingly knowledgeable, pleasant, polite and understanding of my currently rather challenging circumstances. The Hanley B/S would be doing a great service to the community if it were to set up a subsidiary to run courses for other organisations on the true meaning of 'customer care' and how to achieve it. Reviewed on: 15th October 2020

AN EXCELLENT EXPERIENCE

5

What a joy to deal with the Hanley Building Society - lovely people who know their job and steer you through the whole mortgage process with total professionalism. Our son will be needing a mortgage soon and Hanley will be our first port of call. Reviewed on: 22nd September 2020

RIO mortgage

5

From the minute we applied we found your representative Anna Whitehead extremely helpful, pleasant, efficient, and able to answer any queries which inspired confidence in Hanley. Reviewed on: 29th July 2020

Friendly and helpful

5

Anna, my mortgage advisor was very helpful and guided me through the process with ease. During these difficult times she stayed in contact with me throughout and answered all my questions. Reviewed on: 30th June 2020

Fantastic service end to end

5

The support and advice I received from Anna at The Hanley has been extremely valuable in buying my first home! I can't rate the service highly enough! Thank you! Reviewed on: 27th June 2020